Any situation that falls outside of the return policy will be handled on a case by case basis .

We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us

Members who ship their orders within U.S. should expect to receive their orders within ten (10) to eighteen (18) business days upon payment verification depending on the volume of orders received. If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

All your orders are sent via epacket.

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to Ma Commande system for your order. It's fast, easy & secure.